Chatbot for Education: Use cases, Templates, and Tools

Chatbots are software applications with the ability to respond to human prompting (Cunningham-Nelson et al., 2019). At the time of its release, ChatGPT was the first widely available chatbot capable of generating text indistinguishable, in some cases, from human-generated text (Gao et al., 2022). Due to this novel ability, ChatGPT garnered more than 120 million users within the first two months of release, becoming the fastest-growing software application of all time (Milmo, 2023). Using chatbots, this process could be replicated on a large scale, generating channels where students could discuss any topic with an “expert”, ask questions, and reach conclusions that would improve their understanding of different topics. The objective is that chatbots can serve as virtual advisors, and that in the process they adapt to the abilities of the students. 64 percent of internet users consider 24-hour availability to be the best feature of chatbots.

Ashok Goel, a computer science professor at Georgia Tech, is one of the first teachers to simplify his work in this way, with the help of artificial intelligence. The bot answers students’ questions on an online forum and provides technical information about courses and lectures. They engage in a dialogue with each student and determine the areas where they are falling behind.

Everything You Need To Know About Chatbots In Education

Furthermore, the feedbacks also justified why other variables such as the need for cognition, perception of learning, creativity, self-efficacy, and motivational belief did not show significant differences. For instance, both groups portrayed high self-realization of their value as a team member at the end of the course, and it was deduced that their motivational belief was influenced by higher self-efficacy and intrinsic value. Next, in both groups, creativity was overshadowed by post-intervention teamwork significance. Therefore, we conclude that ECs significantly impact learning performance and teamwork, but affective-motivational improvement may be overshadowed by the homogenous learning process for both groups.

So enough about bots, let us move on to see how chatbots are enhancing the field of education. Chatbots can assist with administrative tasks such as course registration, grade inquiries, and class scheduling. They can also provide notifications and reminders about important deadlines and events. Sensei, renowned as a leading Learning Management System (LMS) plugin for WordPress, is a top choice for educators and course creators looking for a platform to design and host online courses directly on their website. For those who wish to monetize their courses, the Sensei Pro plan is the ultimate solution, offering features that integrate with WooCommerce for your eCommerce needs. The UK Cabinet Office, in collaboration with GreenShoot Labs, has launched the Ask Jasmine project, an innovative AI chatbot to support young adult career development education.

We’ve shed light on how these advanced technologies are revolutionizing the education sector, and we’ve delved into the use cases of AI chatbots in educational institutions. AI chatbot’s data analytics capabilities allow teachers to monitor students’ progress closely. Teachers can get in-depth insights about each student’s strengths, weaknesses, learning pace, and areas of struggle, enabling them to adjust teaching methods, study materials and exercise difficulty accordingly. Unlike chatbot in education just listening to speakers of a given language and repeating what they say, the chatbot can listen to the responses of students and correct their grammar or accent. Career services teams can utilize chatbots to provide guidance on career exploration, job search strategies, resume building, interview preparation, and internship opportunities. For example, a student can interact with a career chatbot to identify different types of questions to expect for a particular job interview.

Here are some examples of education chatbots

Coupling these tasks with the AI chatbot’s round-the-clock availability, the overall efficiency and effectiveness of the admission process remarkably increase. Bots can handle a wide array of admission-related tasks, from answering admission queries, explaining the admission process, and assisting with form fill-up to sorting and managing the received application data. The bots serve as an enabler, aiding teachers in the challenging task of imparting education.

Queries before, during, and after enrollments must be received efficiently and solved instantly. Chatbots for education deliver intelligent support and provide on-the-spot-solutions to alleviate doubts, provide additional information and strengthen the relationship between students and the institution. To summarize, incorporating AI chatbots in education brings personalized learning for students and time efficiency for educators. However, concerns arise regarding the accuracy of information, fair assessment practices, and ethical considerations. Striking a balance between these advantages and concerns is crucial for responsible integration in education. Chatbots are computer programs designed to simulate conversation with human users, and they have gained immense popularity in recent years.

” The chatbot algorithm processes this request as a question about fees and takes into consideration where the student asked the question. Sal Khan, the chief executive of Khan Academy, gave a rousing TED Talk last spring in which he predicted that A.I. ChatBot has created a University Template for the education industry, perfect for engaging and supporting candidates on your website and social media and streamlining the admission process. So imagine a world where a student can ask a question to a chatbot that will support them with any problem and guide them through assignments and the complicated systems of a university.

Among educators and learners, there is a notable trend—while learners are excited about chatbot integration, educators’ perceptions are particularly critical. However, this situation presents a unique opportunity, accompanied by unprecedented challenges. Consequently, it has prompted a significant surge in research, aiming to explore the impact of chatbots on education. This way of incorporating knowledge, he explained, can be accessible to everyone, thanks to chatbots. These are standard features in platforms such as Google Classrooms, and other class management systems, and allow an exchange that aims, fundamentally, to ask questions and obtain answers that help the learning process outside the classroom.

The AI chatbot for education is transforming the way Ed-tech companies and institutions are sharing necessary information and leading conversations. Going for a ‘chatbot for education’ is a win-win situation as it benefits both students and educators. Since every student has a different learning pace, educational institutes had to spare a lot of time working accordingly, yet it was not easy for them to navigate their expectations. Furthermore, in regard to problems faced, it was observed that in the EC group, the perception transformed from collaboration issues towards communicative issues, whereas it was the opposite for the CT group. According to Kumar et al. (2021), collaborative learning has a symbiotic relationship with communication skills in project-based learning.

The learning process can be performed through a Facebook messenger bot which trains and quizzes employees. It is designed with microlearning approach in mind – small chunks of information for brief attention spans. The bot can adapt messages to individual employees and boasts a 98% engagement rate. AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience. By feeding in the most common queries they anticipate from students on a day-to-day basis, they can not only save their time but also the time of their students.

Moreover, the chatbot can help promote open days or university events, allowing candidates to submit their applications directly in the chat window. If the candidates need more information about your educational offers, the chatbot enables them to call your department now or leave a message. The personalized interaction created by these AI chatbots develops stronger connections between students and their studies, fostering a sense of immersion and investment in the learning journey. Uses of chatbots for education are likely to grow and become increasingly sophisticated as the technology advances and expands.

LL provided a concise overview of the existing literature and formulated the methodology. All three authors collaborated on the selection of the final paper collection and contributed to crafting the conclusion.

As a digital assistant, the EC was designed to aid in managing the team-based project where it was intended to communicate with students to inquire about challenges and provide support and guidance in completing their tasks. According to Cunningham-Nelson et al. (2019), such a role improves academic performance as students prioritize such needs. Therefore, supporting the outcome of this study that observed that the EC groups learning performance and teamwork outcome had a more significant effect size than the CT group. Yellow.ai  is an excellent conversational AI platform vendor that can help you automate your business processes and deliver a world-class customer experience.

Students worked in a group of five during the ten weeks, and the ECs’ interactions were diversified to aid teamwork activities used to register group members, information sharing, progress monitoring, and peer-to-peer feedback. According to Garcia Brustenga et al. (2018), EC can be designed without educational intentionality where it is used purely for administrative purposes to guide and support learning. The ECs were also developed based on micro-learning strategies to ensure that the students do not spend long hours with the EC, which may cause cognitive fatigue (Yin et al., 2021). Furthermore, the goal of each EC was to facilitate group work collaboration around a project-based activity where the students are required to design and develop an e-learning tool, write a report, and present their outcomes. Next, based on the new design principles synthesized by the researcher, RiPE was contextualized as described in Table 5.

Educational institutions are adopting artificial intelligence and investing in it more to streamline services and deliver a higher quality of learning. Conversational AI is revolutionizing how businesses across many sectors communicate with customers, and the use of chatbots across many industries is becoming more prevalent. If, for example, attendance is automated, and a student is recorded as absent, chatbots could be tasked with sending any notes or audio files of lectures to keep them up to speed during their absenteeism. In this section, we dive into some real-life scenarios of where chatbots can help out in education. Chatbots in the education sector can help collect feedback from all the stakeholders after each conversation or completion of every process. This can help schools in extracting useful information and attending to matters with poor results.

Chatbots help institutions save on costs and alleviate the burnout experienced by educators and staff overburdened with work. Educational institutions can use chatbots to provide a superior learning experience in a “hands-off” manner, especially with the increased workload and stress levels. Educators can streamline their workload by delegating data-driven repetitive tasks to AI-powered bots, such as tracking student attendance, scoring tests, and distributing assignments.

Seamless integration with other educational tools, user-friendly interfaces, and affordability are also key considerations. PDFgear Chatbot helps summarize, rewrite, translate, and proofread PDF content, and these features are exceptionally practical for students to easier understand and work with length PDF documents such as essays. The chatbot is the brainchild of the newly combined professional development mega organization created by the merger of the International Society for Technology in Education and ASCD. By devising a careful and thoughtful strategy to cater to these needs, the bot can provide stepping stones towards effective conversational support.

Repetitive tasks can easily be carried out using chatbots as teachers’ assistants. With artificial intelligence, chatbots can assist teachers in justifying their work without exhausting them too much. This, in turn, allows teachers to devote more time and attention to designing exciting lessons and providing learners with the personalized attention they deserve.

Integration

Users can practice language-based soft skills like leading a class discussion, guiding a parent-teacher conference, or even diagnosing English proficiency levels. With a chatbot, users can try out new competencies and hone skills while minimizing the downsides of practicing with a person (eg, judgment, time, repetition). Through turns of conversation, a chatbot can guide, advise, and remedy questions and concerns on any topic. These guided conversations can help users search for resources in more abstract ways than via a search bar and also provide a more personable and customized experience based on each user’s background and needs. The widespread adoption of chatbots and their increasing accessibility has sparked contrasting reactions across different sectors, leading to considerable confusion in the field of education.

Chatbot use in education can provide benefits to both the student and the teacher. Chatbots have been shown to be capable of providing students with immediate feedback, quick access to information, increasing engagement and interest, and creating course material individualized to the learner. Chatbots can support students in finding course details quickly by connecting them to key information. This can alleviate the burden for instructional staff, as the chatbot can serve as the first line of communication regarding due dates, assignment details, homework resources, etc. In addition, students can get the help and information they need at any hour of the day (or night, as the case may be).

Incorporating AI in Learning Assessments: A Guided Pathway

The purpose of these assessments is to understand how well the students have grasped a particular topic. Education chatbots can conduct assessments, provide instant feedback, and recommend areas of improvement, enabling continuous learning and progress monitoring. One of the most valuable features of ChatGPT is its ability to provide study support to students. Whether you’re struggling with a particular subject, or just need some help getting started with a new assignment, ChatGPT can provide you with personalized recommendations and guidance. ChatGPT can also help you to identify areas where you need to improve your skills, and provide you with resources to help you do so.

Education chatbots are interactive artificial intelligence (AI) applications utilized by EdTech companies, universities, schools, and other educational institutions. They serve as virtual assistants, aiding in student instruction, paper assessments, data retrieval for both students and alumni, curriculum updates, and coordinating admission processes. When you think of advancements in technology, edtech might not be the first thing that pops into your head. But during the COVID-19 pandemic, edtech became a true lifeline for education by making it accessible and easy to use despite there being numerous physical restrictions.

Conversational AI is revolutionizing the way businesses communicate with their customers and everyone is loving this new way. You can foun additiona information about ai customer service and artificial intelligence and NLP. Businesses are adopting artificial intelligence and investing more and more in it for automating different business processes like customer support, marketing, sales, customer engagement and overall customer experience. For example, Georgia Tech has created an adaptive learning platform for its computer science master’s program.

This study identifies a need for more active collaboration in the EC group and commitment for the CT group. Overall, it can be observed that the group task performed through ECs contributed towards team building and collaboration, whereas for the CT group, the concept of individuality was more apparent. Interestingly, no feedback from the EC group mentioned difficulties in using the EC nor complexity in interacting with it. It was presumed that students welcomed such interaction as it provided learning support and understood its significance. Lapina (2020) added that problem-based learning and solving complex problems could improve the need for cognition. Hence, when both classes had the same team-based project task, the homogenous nature of the sampling may have attributed to the similarities in the outcome that overshadowed the effect of the ECs.

You can integrate the chatbot with a CRM and send student leads directly into the process. They found the platform so intuitive that they succeeded in building an almost human-sounding bot in just fourteen days. This helped them achieve better-than-expected results for both students and faculty members. If you would like more visual formatting and branding control, you can add a third party tool such as BotCopy. With BotCopy, you are able to create a free trial for 500 engagements before you have to choose a plan. This will give you time to test it out and find if this is something you want to pay for.

And if it’s asked about something outside of its areas of expertise, it will tell users it can’t help with the question, instead of making something up, a characteristic of most chatbots that pull information from the entire internet. Instead of absorbing information from the entire internet to train its artificially intelligent brain, Stretch is only learning on materials that have been developed or vetted by ISTE and ASCD. Eventually, the tool may include information from other education and tech organizations that ISTE partners with. Now, we will explore how bots have effectively been utilized in various educational institutions worldwide. This comprehensive exploration of ‘Use Cases Of Machine Learning Chatbots in Education’ brings to light how strategic implementation of chatbots can profoundly impact the educational landscape.

• For queries about part-time opportunities, student organizations, etc, a chatbot can guide students to the right resources and offer support for various non-academic matters.
• Education chatbots aren’t just smart – they’re constantly learning and getting even smarter, thanks to the power of machine learning and artificial intelligence (AI).
• Moreover, bots’ immediate doubt resolution and personalized attention maintain an engaging and adaptive learning atmosphere for students.
• Quizbot, an AI-Powered chatbot, can administer quizzes and evaluate student performances.
• Chatbots can also help students to learn more effectively by providing them with customized learning plans and resources.

This benefits potential students and reduces the administrative burden on educators, freeing their time to focus on more direct student interactions and course development. On this page, you’ll find the best chatbots for education, suitable for both students and teachers, and enhance personalized learning, accessibility, and efficiency. Education Chatbots powered by artificial intelligence (AI) is changing the game by providing personalized, interactive, and instant support to students and educators alike. With their ability to automate tasks, deliver real-time information, and engage learners, they have emerged as powerful allies. Last but not least, let’s talk about how education chatbots fit into the bigger picture – that is, how they integrate with existing educational systems.

Improve customer service satisfaction and conversion rates by choosing a chatbot software that has key features. Teachers could instruct the chatbots to deliver certain types of lessons or content to pupils as required. I think you seem convinced that using a chatbot for education at your institute will prove beneficial. So let me also help you with a few education chatbot templates to get you started.

However, the use of technology in education became a lifeline during the COVID-19 pandemic. By harnessing the power of generative AI, chatbots can efficiently handle a multitude of conversations with students simultaneously. The technology’s ability to generate human-like responses in real-time allows these AI chatbots to engage with numerous students without compromising the quality of their interactions. This scalability ensures that every learner receives prompt and personalized support, no matter how many students are using the chatbot at the same time.

Using AI chatbots for education will increasingly become a key to enhancing students’ learning experience and educators’ productivity. A good example is the story of Emilien Nizon, a business school professor, who used the bot for 1,200+ students, 91% of which reported on improvements in their educational experience thanks to interacting with the chatbot. Belitsoft is a chatbot development company with an extensive portfolio in e-learing, including creating сustom training chatboats with coaching/mentoring functionality. Institutional staff, especially teachers, are often overburdened and exhausted, working beyond their office hours just to deliver excellent learning experiences to their students.